Frequently Asked Questions
Everything you need to know about our luxury-inspired fragrances.
How do you ensure the quality of your fragrances?
All Dossier fragrances are crafted in Grasse, France, using high-quality ingredients. We maintain the same olfactory standards as luxury brands while removing the 'prestige' markup.
What is your return policy for the EU?
We offer a 30-day risk-free trial. If you are not satisfied with your scent, you can return the bottle for a full refund, even if you have sprayed it a few times to test it.
Are your products vegan and cruelty-free?
Yes, all our perfumes are 100% vegan, cruelty-free, and formulated without parabens or phthalates, adhering to strict EU safety regulations.
How long does shipping take within the European Union?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping usually takes between 3 to 7 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment options like Klarna and Giropay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link so you can follow your package's journey to your door.